Frequently Asked Questions
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- Frequently Asked Questions
🛒 Ordering & Delivery
A: We deliver nationwide across South Africa within 3 to 5 working days. Remote or outlying areas may take slightly longer, but we’ll keep you updated every step of the way.
A: Yes! Enjoy FREE delivery on all orders over R1500. Under that amount, a small courier fee applies — calculated at checkout.
A: As soon as your order ships, you’ll receive a tracking link via email or WhatsApp from The Courier Guy. You can monitor your parcel’s journey in real time.
A: At the moment, we’re an online-only store and do not offer local pickup — but rest assured, our delivery is quick, safe, and reliable.
🎾 Product Information
A: Absolutely. We only sell authentic, brand-new padel rackets from trusted global brands. No fakes, no refurbished items — guaranteed.
A: Great question!
Beginner: Lightweight rackets with a larger sweet spot
Intermediate: Balanced rackets for control and power
Advanced/Pro: High-performance rackets with precision, spin, and durability
If you’re unsure, contact us here — we’re happy to guide you.
A: Many of our rackets come with branded covers. Please check the product description for specifics, or contact us if unsure.
A: We’re currently focused on offering the best padel rackets, but we’ll be expanding into full gear soon. Stay tuned!
🔁 Returns & Exchanges
A: Yes. We offer a 7-day return policy. The racket must be unused and in original packaging. Contact us to initiate a return.
A: Oh no! Please send us a photo within 24 hours of delivery. We’ll arrange a free replacement or refund — no hassle.
A: You can choose between a full refund (to your original payment method) or store credit for a future purchase.
