Help centre Frequently asked questions
Orders, delivery, returns, rackets and payment, answered.
Ordering & Delivery
How long does delivery take?
We deliver nationwide across South Africa within 3 to 5 working days. Remote or outlying areas may take slightly longer, but we’ll keep you updated every step of the way.
Do you offer free delivery?
Yes! Enjoy FREE delivery on all orders over R1500. Under that amount, a small courier fee applies — calculated at checkout.
How do I track my order?
As soon as your order ships, you’ll receive a tracking link via email or WhatsApp from The Courier Guy. You can monitor your parcel’s journey in real time.
Can I collect my order in person?
At the moment, we’re an online-only store and do not offer local pickup — but rest assured, our delivery is quick, safe, and reliable.
Product Information
Are your padel rackets original and brand new?
Yes. Everything we sell is 100% authentic and brand new. No fakes and no refurbished items. Our products are parallel imports, which means we import them ourselves rather than through the brand's official South African distributor. This has nothing to do with authenticity. See Warranty and parallel imports below for how your warranty works.
How do I choose the right racket for my level?
Great question!
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Beginner: Lightweight rackets with a larger sweet spot
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Intermediate: Balanced rackets for control and power
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Advanced/Pro: High-performance rackets with precision, spin, and durability
If you're unsure, contact us here — we’re happy to guide you.
Do your rackets come with a cover or bag?
Many of our rackets come with branded covers. Please check the product description for specifics, or contact us if unsure.
Do you stock other padel equipment (balls, shoes, bags)?
We're currently focused on offering the best padel rackets, but we’ll be expanding into full gear soon. Stay tuned!
Warranty and parallel imports
What is a parallel import?
Our products are parallel imports. We import them into South Africa ourselves instead of buying them through each brand's official South African distributor. Every product is 100% genuine and brand new: parallel import describes how a product reached South Africa, not what it is.
Who handles my warranty?
Padel Solution does. Because our products do not come through the brand's official South African distributor, that distributor will not accept warranty claims for them, so please bring any claim to us and we will handle it for you.
How long is the warranty?
The warranty period follows each brand's own policy, and you always keep the six-month warranty on defective goods that the Consumer Protection Act gives you. How long a claim takes to process depends on the brand.
What does the warranty cover?
Manufacturing defects, up to the amount you paid for the product. It does not cover damage caused by improper use, mishandling or accidents (for example hitting the glass, wall or floor), or normal wear and tear.
How do I make a warranty claim?
WhatsApp us on 078 835 6431 or email support@padelsolution.co.za with your order number and clear photos of the problem. Claims are handled in line with our Returns and Refunds Policy.
Returns & Exchanges
Can I return a racket if I don’t like it?
Yes. We offer a 7-day return policy. The racket must be unused and in original packaging. Contact us to initiate a return.
What if my racket arrives damaged?
Please send us a photo within 48 hours of delivery and we will arrange a free replacement or refund. Manufacturing defects that only show up later are covered by our warranty.
Do you offer refunds or store credit?
You can choose between a full refund (to your original payment method) or store credit for a future purchase.
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Talk to a real player.
Tell us your level, budget and how you play and we will point you to the right gear.
