At Padel Solution we want you to be happy with every racket, shoe and accessory you buy. This policy explains how returns, exchanges and refunds work for orders placed on padelsolution.co.za. It should be read together with our Terms and Conditions.
Returns and exchanges
We accept returns and exchanges within 7 days of delivery, provided the item is:
- unused, with no signs of play or wear
- in its original packaging, with all tags, covers and accessories included
- in a resaleable condition
Defective or incorrect items
If you receive an item that is defective or not what you ordered, please let us know within 48 hours of delivery. We will arrange an exchange or a refund depending on the nature of the issue, and in this case we cover the courier costs.
Damage caused by misuse, accidents or normal wear and tear (for example frame scuffs from hitting the glass or ground) is not covered.
How to return an item
- Email support@padelsolution.co.za or call 078 835 6431 with your order number and the reason for the return.
- We will confirm the return and send you instructions.
- Pack the item securely in its original packaging and send it back as instructed.
Refunds
Once we receive and inspect your return, we will let you know whether it has been approved. Approved refunds are paid to your original payment method. Please allow a few working days for your bank or payment provider to process it.
Return courier costs
Courier fees for returning an item may be your responsibility, unless the product is defective or we sent you the wrong item.
Questions
If you are unsure whether your item qualifies for a return, contact us before sending anything back and we will gladly help.
