At Padel Solutions, your privacy matters. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website.
1. Who We Are
Padel Solutions is a South African-based online store specialising in padel rackets and accessories. Our website address is: https://padelsolutions.co.za.
2. What We Collect
We may collect the following information when you browse, register, or place an order:
- Personal Information: Name, email address, phone number, delivery address, billing address
- Order Details: Products purchased, payment method (processed via secure third-party gateway), delivery status
- Marketing Preferences: Email newsletter opt-ins
- Technical Data: IP address, device type, browser, referring pages, and cookies (see section below)
3. How We Use Your Information
We use the data we collect for the following purposes:
- To process orders and deliver your purchases
- To provide customer support and respond to enquiries
- To send updates, promotions, and new arrivals (if you’ve opted in)
- To improve website performance, usability, and user experience
- To comply with legal obligations (e.g. tax, returns, fraud detection)
4. Cookies & Analytics
We use cookies and third-party tools like Google Analytics to help us understand how visitors use the site and improve our services. Cookies do not store personal information like your name or payment details.
You can disable cookies in your browser settings, though this may affect site functionality.
5. Third-Party Services
We share information only with trusted third-party providers strictly for service purposes, including:
- Payment processing: Yoco, PayFast, or Peach Payments
- Courier partners: For delivery and tracking
- Email marketing platforms: For newsletters (if you subscribe)
We do not sell, rent, or trade your personal data.
6. Your Data Rights (POPIA & GDPR Compliance)
You have the right to:
- Access or correct your personal information
- Request deletion of your data (unless legally required to retain it)
- Opt out of marketing at any time by clicking “unsubscribe” in our emails or contacting us directly
To exercise your rights, email us at [info@padelsolutions.co.za].
7. How We Protect Your Data
We use SSL encryption, secure payment gateways, and updated platforms to ensure your information is stored safely and securely.
8. Data Retention
We keep your data only as long as necessary to fulfil the purposes above or comply with legal/accounting obligations.
9. Changes to This Policy
We may update this policy from time to time. Please revisit this page for the latest version. Continued use of our website indicates your acceptance of any changes.
10. Contact Us
If you have questions, concerns, or would like to update your data:
Email: info@padelsolutions.co.za
Website: https://padelsolutions.co.za
